Interactions with the AutoCAD Ribbon crashes AutoCAD on Windows 10

It seems that a recent Windows Update for Windows 10 has caused issues with AutoCAD versions…

  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014

…whereby any interactions with AutoCAD’s Ribbon, Status bar, or Right clicking the Command line causes AutoCAD to crash out instantly with:

Error: Unhandled Exception

We believe this issue is caused by the new .NET 4.7 update which came down as part of KB3186568

If you have this update and are experiencing issues as described above, you should uninstall KB3186568:

  1. Right Click the Windows Start Menu in the bottom right and pick “Programs and Features

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

  2. Click on “View Installed Updates” in the top left…

    Go to View installed Updates

    Go to View installed Updates

  3. Right click the entry for KB3186568 and click “Uninstall
    Uninstall KB3186568

    Uninstall KB3186568

    1. please reboot as requested
  4. Once rebooted, now try your AutoCAD – it should be working fine now.

If you do not see KB3186568 in your Installed Windows Updates listing, most likely you are running on the Windows 10 Creators Update (version 1703) which comes pre-installed with .NET 4.7, and cannot be uninstalled. In this case, most likely, you will need to obtain an older version of Windows 10, preferably the Windows 10 Anniversary Update (version 1607) or earlier. A list of Windows 10 versions can be found here https://en.wikipedia.org/wiki/Windows_10_version_history

To find your version of Windows 10

  1. Right Click the Windows Start Menu in the bottom right and pick “Run
  2. Type “Winver” then Enter

It seems that Windows 7 and Windows 8 seem to me a more reliable platform for these versions of AutoCAD…

Copyright 2017 (c) Longbow Software

Opening AutoCAD DWG file gives “Drawing File was created by an incompatible version” message

If you are trying to open a DWG file with AutoCAD and you get the message “Drawing File was created by an incompatible version” it’s because somewhere along the line your AutoCAD DWG files were saved with a newer version of AutoCAD.

All is not lost, you can make them open again in your version of AutoCAD, you just need to download the free DWGTrueView App from Autodesk – http://www.autodesk.com/products/dwg/viewers

Once installed, start DWGTrueview and open the DWG file in question, then save as making sure to select the lowest DWG file version that matches your version of AutoCAD.

Copyright 2017 (c) Longbow Software

Installing AutoCAD Architecture 2012 32bit on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation of AutoCAD ADT 2012…

  • “This operating system is not supported by AutoCAD® Architecture®”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® Architecture® 2012. It cannot be installed on 64-bit Windows”

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

Installing AutoCAD Architecture 2012 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

  1. Obtain your copy of the Longbow Converter tool here
  2. If you have CDs:
    1. Using Windows Explorer, make a backup of your Disk 1 of your ADT CD to your hard drive, to a folder path c:\Autodesk\adt2012
    2. Next, if you have a second CD, copy Disk 2 of your ADT CD’s directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\adt2012 folder
    3. Same again for Disk 3, if there is one
  3. If you have a single self extracting “??_sfx.exe” downloaded from Autodesk
    1. Run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\adt2012), now click OK.
    2. Wait until all of the files have extracted, when they do, note that the ADT 2012 setup will automatically launch – make sure you close the setup and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab named “AutoCAD 32bit Installer Converter
    1. Next, using the ‘‘ button select the newly created c:\Autodesk\adt2012 folder, and click the ‘Convert‘ button.
      1. If the Converter complains that this is not a 32bit installer, make sure you select the folder which contains the setup.exe and the setup.ini files in the root of the installation media
  5. Once the conversion process is complete, simply click the “Install/Run Setup to start the setup.
    1. Now, just install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users…
    1. Once the installation process is complete, close the Setup program
    2. go back to the Converter…
      1. select the 3rd tab named “Old AutoCAD Program Reviver
      2. pick the newly installed C:\Program Files (x86)\\Autodesk\AutoCAD Architecture 2012 folder
      3. then click the ‘Fix‘ button.
  7. Now you can happily run your AutoCAD Architecture 2012 32bit on Windows 7, Windows 8, Windows 8.1 and Windows 10 64bit!

Installing ADT 2012 Service Packs

We recommend that you download and install the latest Service Packs from Autodesk which can be found here

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2017 (c) Longbow Software

Installing 32bit AutoCAD Civil 3D 2012 on 64bit Windows 7, Windows 8 and Windows 10

These installation notes are currently only valid for Windows 7 and Windows 8 (Windows 10 is not supported at this time)

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® Civil 3D® 2012”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® Civil 3D® 2012. It cannot be installed on 64-bit Windows”

Installing AutoCAD Civil 3D 2012 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs:
    1. Using Windows Explorer, copy Disk 1 of your Civil 3D 2012 CD to your hard drive, to a folder path c:\Autodesk\Civil3d2012
    2. Next, copy Disk 2 of your Civil 3D CD directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\Civil3d2012 folder
    3. Same again for Disk 3
  3. If you have a single self extracting exe downloaded from Autodesk
    1. Run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\Civil3d2012), now click OK. Wait until all of the files have extracted, when they do, the Civil 3D 2012 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab named “AutoCAD 32bit Installer Converter
    1. Next, using the ‘‘ button select the newly created c:\Autodesk\civil3d2012 folder, and click the ‘Convert‘ button.
      1. If the Converter complains that this is not a 32bit installer, make sure you select the folder which contains the setup.exe and the setup.ini files in the root of the installation media
  5. Once the conversion process is complete, click Install/Run Setup to start setup. Simply install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter, select the 3rd tab, pick the newly installed C:\Program Files (x86)\AutoCAD Civil3d 2012 folder, then click Fix.
  7. Now you can happily run your Civil 3D 2012 32bit on Windows 10, Windows 7 and Windows 8 64bit.

Installing the 32bit Civil 3D Service Packs

We recommend that you download and install the latest Service Packs from Autodesk which can be found here –

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2015 (c) Longbow Software

AutoCAD is running really slowly on my brand new computer…

If you have a brand new laptop and you have installed any of these versions of AutoCAD:

  • AutoCAD 2009
  • AutoCAD 2010
  • AutoCAD 2011
  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014
  • AutoCAD 2015
  • AutoCAD 2016

…and the performance of your AutoCAD is unbearable, then read on…

Most likely this issue is related to your new computer’s Intel Integrated Graphics – https://en.wikipedia.org/wiki/Intel_HD_and_Iris_Graphics

The Intel Integrated Graphics is a so called “feature” that bypasses your main graphics card to utilize the integrated graphics card save power – the problem is that it for AutoCAD it literally kills AutoCAD performance.

All you need to do is disable the Integrated Graphics feature in your computer’s BIOS setup (usually accessed by pressing a series of shortcut keys right at the start of your computer’s boot sequence startup) and you will be back to normal in no time – just know that disabling this power saving feature will use more battery power obviously.

I can’t comment on how to specifically disable it in your BIOS because it is computer specific, you will have to search for that yourself – I created this link to save you the time searching for “How to disable intel integrated graphics

Copyright 2015 (c) Longbow Software

Installing 32bit AutoCAD LT 2012 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD LT®”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD LT® 2012. It cannot be installed on 64-bit Windows”

Installing AutoCAD LT 2012 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, backup Disk 1 of your AutoCAD LT 2012 CD to your hard drive, to a folder path c:\Autodesk\AutoCADLT2012
    2. If you have more CD’s, copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\AutoCADLT2012 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_LT_2012_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\AutoCADLT2012), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD LT 2012 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab named “AutoCAD 32bit Installer Converter
    1. Next, using the ‘‘ button select the newly created c:\Autodesk\AutoCADLT2012 folder, and click the ‘Convert‘ button.
      1. If the Converter complains that this is not a 32bit installer, make sure you select the folder which contains the setup.exe and the setup.ini files in the root of the installation media
  5. Once the conversion process is complete, click Install/Run Setup to start setup. Simply install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users… 
    1. Once the installation process is complete, close the Setup application and go back to the Converter tool
    2. select the 3rd tab named ‘Old AutoCAD Program Reviver’
    3. Using the ‘…’ button, pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD LT 2012 folder
    4. then click ‘Fix Old Program‘.
  7. Now you can happily run your AutoCAD LT 2012 32bit on Windows 7, Windows 8 and Windows 10

Installing AutoCAD LT 2012 Service Packs

We recommend that you download and install the latest Service Packs from Autodesk which can be found here –

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2017 (c) Longbow Software

Upgrading your working AutoCAD to a new Microsoft Windows version (like Windows 10)

Here are some useful notes on what to do with your AutoCAD when upgrading your Windows version, including upgrading from Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 to Windows 10…

Windows XP and Windows Vista AutoCAD users upgrading to Windows 10

For those of you who are still running AutoCAD on Windows XP and want to upgrade to Windows 10, you will need to first install Windows 10, then you need the Longbow Converter tool to install your AutoCAD – click on the version of AutoCAD you have (it explains all that you need to do) : AutoCAD R14 AutoCAD 2000 AutoCAD 2000i AutoCAD 2002 AutoCAD 2004 AutoCAD 2005 AutoCAD 2006 AutoCAD 2007 AutoCAD 2008 32bit AutoCAD 2009 32bit AutoCAD 2010 32bit AutoCAD 2011 32bit AutoCAD 2012 32bit AutoCAD 2013 32bit AutoCAD 2014 32bit

If you can’t find your version listed, use the “Search” at the top left of this page

Windows 7, Windows 8 and Windows 8.1 AutoCAD users upgrading to Windows 10

If you have an existing working installation of AutoCAD running on Windows 7, Windows 8 or Windows 8.1 and are thinking about upgrading your currently Windows version to a newer Windows version – I have some advise for you: be cautious! You see, with every new version of Windows (and its updates) comes a new set of compatibility issues, registry changes, file system security updates, internet browser updates, etc which if you blindly upgrade will most likely render your working AutoCAD useless.

With that said, it is totally possible to upgrade to the newest version of Windows and bring your old AutoCAD with you (that’s the point of our Longbow Converter solution) just be sure to do of a couple of things…

  1. First, *you must* have the latest version of the Longbow Converter (see below); we are constantly updating this solution to solve the ever changing world of Windows and their security updates.
  2. Second, find your particular Windows upgrade scenario below and follow the instructions ***precisely*** as documented!.
All AutoCAD users running Windows 7, Windows 8 and Windows 8.1 upgrading to Windows 10

Our Longbow Converter tool fully supports Windows 10. We specifically tested the Windows 10 64bit Enterprise and Windows 10 32bit Education versions with a combination of around 850 different install combinations.

Here’s what you need to do in order to upgrade to Windows 10:

  1. Finally, reinstall your AutoCAD as you did previously using the instructions on this blog (if your specific instructions are missing or not up to date with Windows 10, please let us know by clicking on this link and we’ll get it written up for you)
  2. Obtain the latest Longbow Converter supporting Windows 10 here
  3. Upgrade to Windows 10
  4. Make sure you uninstall any previously installed Longbow Converter versions.
  5. Make sure you uninstall all AutoCAD products before doing the upgrade to Windows 10, you *must* do this otherwise your AutoCAD may never startup again and you will have to wipe your computer to fix it.
  6. What happens if you already upgraded to Windows 10 with your existing AutoCAD installation – most likely your AutoCAD will not run, nor will you be able to repair it. The best thing to get your AutoCAD running again is to carry out a Windows Reset.
32bit AutoCAD users of versions 2002 thru 2013 and running or Windows 7 upgrading to Windows 8.1

If you have a working Windows 7 machine and you are thinking to upgrade to Windows 8.1 best just stay where you are. Better to upgrade to Windows 10, aside from being a free upgrade, it seems to be a much better platform too.

With that said, if you must upgrade your working Windows 7 system to Windows 8.1, then it is of course possible using our Longbow Converter tool – you ***must*** first uninstall all AutoCAD products before doing the upgrade. Once Windows 8.1 has been installed, just use the Longbow Converter to re-install your 32bit AutoCAD software as before.

  • What happens if you already upgraded to Windows 8.1 with your existing AutoCAD installation – most likely your AutoCAD will not run, nor will you be able to repair it. The best thing to get your AutoCAD running again is to carry out a Windows Reset.
64bit AutoCAD users of versions 2008 thru 2013 upgrading from Windows 7 to Windows 8.1 

If you have a working Windows 7 machine and you are thinking to upgrade to Windows 8.1 best just stay where you are. Better to upgrade to Windows 10, aside from being a free upgrade, it seems to be a much better platform too.

With that said, if you must upgrade your working Windows 7 system to Windows 8.1, then it is of course possible using our Longbow Converter tool – you ***must*** first uninstall all AutoCAD products before doing the upgrade. Once Windows 8.1 has been installed, install your 64bit AutoCAD products as normal then use the Longbow Converter to fix all 64bit AutoCAD 2008 thru 2013 Windows 8 issues

Clean install of Windows 8.1 – installing AutoCAD 32bit 

If you are doing a clean install of Windows 8.1, once Windows 8.1 has been installed, simply use the Longbow Converter to re-install your 32bit AutoCAD software as required.

Clean install of Windows 8.1 – installing AutoCAD 64bit 

If you are doing a clean install of Windows 8.1, once Windows 8 has been installed, install your 64bit AutoCAD products as normal then use the Longbow Converter to fix all 64bit AutoCAD 2008 thru 2013 Windows 8 issues

  • What happens if you already upgraded to Windows 10 with your existing AutoCAD installation – most likely your AutoCAD will not run, nor will you be able to repair it. The best thing to get your AutoCAD running again is to carry out a Windows Reset.

Copyright 2017 (c) Longbow Software

Installing Map 3D 2012 32bit on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation of AutoCAD Map 3D 2012…

  • “This operating system is not supported by AutoCAD® Map 3D®”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® Map 3D® 2012. It cannot be installed on 64-bit Windows”

Installing AutoCAD Map 3D 2012 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs:
    1. Using Windows Explorer, copy Disk 1 of your Map 3D CD to your hard drive, to a folder path c:\Autodesk\Map3d2012
    2. Next, if you have a second CD, copy Disk 2 of your Map 3D CD directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\Map3d2012 folder
    3. Same again for Disk 3, if there is one
  3. If you have a single self extracting exe downloaded from Autodesk
    1. Run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\Map3d2012), now click OK. Wait until all of the files have extracted, when they do, note that the Map 3D 2012 setup will automatically launch – make sure you close the setup and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab, pick the c:\Autodesk\Map3d2012 folder, and click the Convert button.
  5. Once the conversion process is complete, click Install/Run Setup to start setup. Next, just install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter, select the 3rd tab, pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD Map 3d 2012 folder, then click ‘Fix’.
  7. Now you can happily run your Map 3D 2012 32bit on Windows 7, Windows 8, Windows 8.1 and Windows 10 64bit.

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2015 (c) Longbow Software

Installing 32bit AutoCAD 2012 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD®”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® 2012. It cannot be installed on 64-bit Windows”

Installing AutoCAD 2012 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, backup Disk 1 of your AutoCAD 2012 CD to your hard drive, to a folder path c:\Autodesk\AutoCAD2012
    2. If you have more CD’s, copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\AutoCAD2012 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_2012_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\AutoCAD2012), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD 2012 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab named “AutoCAD 32bit Installer Converter
    1. Next, using the ‘‘ button select the newly created c:\Autodesk\AutoCAD2012 folder, and click the ‘Convert‘ button.
      1. If the Converter complains that this is not a 32bit installer, make sure you select the folder which contains the setup.exe and the setup.ini files in the root of the installation media
  5. Once the conversion process is complete, click Install/Run Setup to start setup. Simply install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter, select the 3rd tab, pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD 2012 folder, then click Fix.
  7. Now you can happily run your AutoCAD 2012 32bit on Windows 7, Windows 8 and Windows 10

Installing AutoCAD 2012 Service Packs

We recommend that you download and install the latest Service Packs from Autodesk which can be found here

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2017 (c) Longbow Software

Installing 64bit AutoCAD 2012 on Windows 10, Windows 8 and Windows 8.1 64bit

Your 64bit AutoCAD 2012 was never designed to run in Windows 10, Windows 8 or Windows 8.1 64bit (these versions of Windows are newer than AutoCAD 2012). In order for your AutoCAD 2012 to run as it did in previous versions of Windows, you need to follow these easy steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. Install your 64bit AutoCAD 2012 as normal.
  3. Once the installation process is complete, close the setup program then start the Converter software; select the 3rd tab, pick the newly installed C:\Program Files\Autodesk\AutoCAD 2012 folder, then click Fix
  4. Now you can happily run your AutoCAD 2012 64bit on Windows 10, Windows 8 and Windows 8.1 64bit.

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2015 (c) Longbow Software