AutoCAD Freezes on startup (AutoCAD visible but the menus don’t appear)

If your AutoCAD is hanging as soon as it starts (with no Ribbon visible) as shown below…

AutoCAD 2010 Freeze on startup

AutoCAD 2010 Freeze on startup

…then try these steps to fix the problem…

  1. Obtain your copy of the Longbow Converter here
  2. Select the 3rd tab named “Old AutoCAD Program Reviver
  3. Pick the “…” button to select your AutoCAD install folder. (for example C:\Program Files\AutoCAD 2010)
    1. next, click “Fix Old Program”
  4. Try your AutoCAD now, it should be fixed.

Copyright 2017 (c) Longbow Software

Interactions with the AutoCAD Ribbon crashes AutoCAD on Windows 10

It seems that a recent Windows Update for Windows 10 has caused issues with AutoCAD versions…

  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014

…whereby any interactions with AutoCAD’s Ribbon, Status bar, or Right clicking the Command line causes AutoCAD to crash out instantly with:

Error: Unhandled Exception

We believe this issue is caused by the new .NET 4.7 update which came down as part of KB3186568

If you have this update and are experiencing issues as described above, you should uninstall KB3186568 (if you don’t see KB3186568 read the end notes)

  1. Right Click the Windows Start Menu in the bottom right and pick “Programs and Features

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

  2. Click on “View Installed Updates” in the top left…

    Go to View installed Updates

    Go to View installed Updates

  3. Right click the entry for KB3186568 and click “Uninstall
    Uninstall KB3186568

    Uninstall KB3186568

    1. please reboot as requested
  4. Once rebooted, now try your AutoCAD – it should be working fine now.

If you do not see KB3186568 in your Installed Windows Updates listing, most likely you are running on the Windows 10 Creators Update (version 1703) which comes pre-installed with .NET 4.7, and currently cannot be uninstalled. In this case, most likely, you will need to obtain an older version of Windows 10, preferably the Windows 10 Anniversary Update (version 1607) or earlier (download the Windows 10 Anniversary Update ISO from here)

Detecting your installed version of Windows 10

  1. Right Click the Windows Start Menu in the bottom right and pick “Run
  2. Type “Winver” then Enter

A list of Windows 10 versions can be found here https://en.wikipedia.org/wiki/Windows_10_version_history

It seems that Windows 7 and Windows 8 seem to me a more reliable platform for these versions of AutoCAD…

Copyright 2017 (c) Longbow Software

Installing 32bit AutoCAD Architecture 2013 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® Architecture® 2013”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® Architecture® 2013. It cannot be installed on 64-bit Windows”

Installing AutoCAD Architecture 2013 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, backup/copy Disk 1 of your ADT 2013 CD to your hard drive, to a folder path c:\Autodesk\ADT2013
    2. If you have more CD’s, backup/copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\ADT2013 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_Arch_2013_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\ADT2013), now click OK. Wait until all of the files have extracted, when they do, the ADT 2013 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool
    1. select the 1st tab titled “AutoCAD 32bit Installer Converter
    2. pick the c:\Autodesk\ADT2013 folder
    3. and click the “Convert…” button..
      1. Simply install as normal.Once the conversion process is complete, click the “Install/Run Setup” button to start setup.
  5. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter
    1. select the 3rd tab named “Old AutoCAD Program Reviver
    2. pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD Architecture 2013 folder
    3. then click “Fix Old Program”
  6. Now you can happily run your AutoCAD Architecture 2013 32bit on Windows 7, Windows 8 and Windows 10!

Installing ADT 2013 Service Packs

There are 2 sp’s for AutoCAD Architecture 2013, these are the the 32bit versions of the sp’s

  1. Here’s sp1 – AutoCAD Architecture 2013 sp1 – install as normal
  2. Here’s sp2 – AutoCAD Architecture 2013 sp2 – install as normal

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2017 (c) Longbow Software

Opening AutoCAD DWG file gives “Drawing File was created by an incompatible version” message

If you are trying to open a DWG file with AutoCAD and you get the message “Drawing File was created by an incompatible version” it’s because somewhere along the line your AutoCAD DWG files were saved with a newer version of AutoCAD.

All is not lost, you can make them open again in your version of AutoCAD, you just need to download the free DWGTrueView App from Autodesk – http://www.autodesk.com/products/dwg/viewers

Once installed, start DWGTrueview and open the DWG file in question, then save as making sure to select the lowest DWG file version that matches your version of AutoCAD.

Copyright 2017 (c) Longbow Software

Installing 32bit AutoCAD 2013 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® 2013”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® 2013. It cannot be installed on 64-bit Windows”

Installing AutoCAD 2013 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, backup/copy Disk 1 of your AutoCAD 2013 CD to your hard drive, to a folder path c:\Autodesk\AutoCAD2013
    2. If you have more CD’s, backup/copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\AutoCAD2013 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_2013_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\AutoCAD2013), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD 2013 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool
    1. select the 1st tab titled “AutoCAD 32bit Installer Converter
    2. pick the c:\Autodesk\AutoCAD2013 folder
    3. and click the “Convert…” button..
      1. Simply install as normal.Once the conversion process is complete, click the “Install/Run Setup” button to start setup.
  5. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter
    1. select the 3rd tab named “Old AutoCAD Program Reviver
    2. pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD 2013 folder
    3. then click “Fix Old Program”
  6. Now you can happily run your AutoCAD 2013 32bit on Windows 7, Windows 8 and Windows 10!

Installing AutoCAD 2013 Service Packs

There are 2 sp’s for AutoCAD 2013, these are the the 32bit versions of the sp’s

  1. Here’s sp1 – AutoCAD 2013 sp1 – install as normal
  2. Here’s sp2 – AutoCAD 2013 sp2 – install as normal

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2016 (c) Longbow Software

Installing 32bit AutoCAD MEP 2013 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® MEP®”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® MEP® 2013. It cannot be installed on 64-bit Windows”

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

Installing AutoCAD MEP 2013 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, copy Disk 1 of your AutoCAD MEP 2013 CD to your hard drive, to a folder path c:\Autodesk\AutoCAD2013
    2. If you have more CD’s, copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\AutoCAD2013 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_MEP_2013_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\AutoCAD2013), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD 2013 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab titled “AutoCAD 32bit Installer Converter“, pick the c:\Autodesk\AutoCAD2013 folder, and click the “Convert…” button.
  5. Once the conversion process is complete, click the “Install/Run Setup” button to start setup.
    1. Simply install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter, select the 3rd tab, pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD MEP 2013 folder, then click the “Fix Old Program” button.
  7. Now you can happily run your AutoCAD MEP 2013 32bit on Windows 7, Windows 8 and Windows 10!

Installing AutoCAD MEP 2013 Service Packs

There are 2 sp’s for AutoCAD 2013, these are the the 32bit versions of the sp’s

  1. Here’s sp1 – AutoCAD MEP 2013 sp1 – install as normal
  2. Here’s spy – AutoCAD MEP 2013 sp2 – install as normal

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2016 (c) Longbow Software

AutoCAD is running really slowly on my brand new computer…

If you have a brand new laptop and you have installed any of these versions of AutoCAD:

  • AutoCAD 2009
  • AutoCAD 2010
  • AutoCAD 2011
  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014
  • AutoCAD 2015
  • AutoCAD 2016

…and the performance of your AutoCAD is unbearable, then read on…

Most likely this issue is related to your new computer’s Intel Integrated Graphics – https://en.wikipedia.org/wiki/Intel_HD_and_Iris_Graphics

The Intel Integrated Graphics is a so called “feature” that bypasses your main graphics card to utilize the integrated graphics card save power – the problem is that it for AutoCAD it literally kills AutoCAD performance.

All you need to do is disable the Integrated Graphics feature in your computer’s BIOS setup (usually accessed by pressing a series of shortcut keys right at the start of your computer’s boot sequence startup) and you will be back to normal in no time – just know that disabling this power saving feature will use more battery power obviously.

I can’t comment on how to specifically disable it in your BIOS because it is computer specific, you will have to search for that yourself – I created this link to save you the time searching for “How to disable intel integrated graphics

Copyright 2015 (c) Longbow Software

Installing 64bit AutoCAD 2013 on Windows 10 64bit

Your 64bit AutoCAD 2013 was never designed to run in Windows 10 (this version of Windows is newer than AutoCAD 2013). In order for your AutoCAD 2013 to run as it did in previous versions of Windows, you need to follow these easy steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. Install your 64bit AutoCAD 2013 as normal.
  3. Once the installation process is complete…
    1. close the setup program then start the Converter software
    2. Select the 3rd tab “Old AutoCAD Program Reviver
      1. Using the “…” button, pick the newly installed C:\Program Files\Autodesk\AutoCAD 2013 folder
      2. then click “Fix Old Program”
  4. Now you can happily run your AutoCAD 2013 64bit on Windows 10

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If your AutoCAD is running really slowly, try disabling your integrated graphics card so you can run your high-performance card instead

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2017 (c) Longbow Software

Installing 64bit AutoCAD Architecture 2013 on Windows 10 64bit

Your 64bit AutoCAD Architecture 2013 (ADT 2013) was never designed to run in Windows 10 (this version of Windows is newer than AutoCAD Architecture 2013). In order for your AutoCAD Architecture 2013 to run as it did in previous versions of Windows, you need to follow these easy steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. Install your 64bit AutoCAD Architecture 2013 as normal.
  3. Once the installation process is complete, close the setup program then start the Converter software; select the 3rd tab, pick the newly installed C:\Program Files\Autodesk\AutoCAD Architecture 2013 folder, then click Fix
  4. Now you can happily run your AutoCAD Architecture 2013 64bit on Windows 10.

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2015 (c) Longbow Software

Installing 32bit AutoCAD LT 2013 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD LT®”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD LT® 2013. It cannot be installed on 64-bit Windows”

Installing AutoCAD LT 2013 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, copy Disk 1 of your AutoCAD LT 2013 CD to your hard drive, to a folder path c:\Autodesk\AutoCADLT2013
    2. If you have more CD’s, copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\AutoCADLT2013 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_LT_2013_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\AutoCADLT2013), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD LT 2013 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab named ‘AutoCAD 32bit Installer Converter
    1. pick the c:\Autodesk\AutoCADLT2013 folder
    2. click the ‘Convert‘ button.
  5. Once the conversion process is complete
    1. Click ‘Install/Run Setup‘ to start setup
    2. Install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete…
    1. go back to the Converter, select the 3rd tab named ‘Old AutoCAD Program Reviver
    2. Pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD LT 2013 folder
    3. Click ‘Fix Old Program‘.
  7. Now you can happily run your AutoCAD LT 2013 32bit on Windows 7, Windows 8 and Windows 10!

Installing AutoCAD LT 2013 Service Packs

There are 2 sp’s for AutoCAD LT 2013, these are the the 32bit versions of the sp’s

  1. Here’s sp1 – AutoCAD LT 2013 sp1 – install as normal
  2. Here’s sp2 – AutoCAD LT 2013 sp2 – install as normal

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2015 (c) Longbow Software