AutoCAD Freezes on startup (AutoCAD visible but the menus don’t appear)

If your AutoCAD is hanging as soon as it starts (with no Ribbon visible) as shown below…

AutoCAD 2010 Freeze on startup

AutoCAD 2010 Freeze on startup

…then try these steps to fix the problem…

  1. Obtain your copy of the Longbow Converter here
  2. Select the 3rd tab named “Old AutoCAD Program Reviver
  3. Pick the “…” button to select your AutoCAD install folder. (for example C:\Program Files\AutoCAD 2010)
    1. next, click “Fix Old Program”
  4. Try your AutoCAD now, it should be fixed.

Copyright 2017 (c) Longbow Software

Interactions with the AutoCAD Ribbon crashes AutoCAD on Windows 10

It seems that a recent Windows Update for Windows 10 has caused issues with AutoCAD versions…

  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014

…whereby any interactions with AutoCAD’s Ribbon, Status bar, or Right clicking the Command line causes AutoCAD to crash out instantly with:

Error: Unhandled Exception

We believe this issue is caused by the new .NET 4.7 update which came down as part of KB3186568

If you have this update and are experiencing issues as described above, you should uninstall KB3186568 (if you don’t see KB3186568 read the end notes)

  1. Right Click the Windows Start Menu in the bottom right and pick “Programs and Features

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

  2. Click on “View Installed Updates” in the top left…

    Go to View installed Updates

    Go to View installed Updates

  3. Right click the entry for KB3186568 and click “Uninstall
    Uninstall KB3186568

    Uninstall KB3186568

    1. please reboot as requested
  4. Once rebooted, now try your AutoCAD – it should be working fine now.

If you do not see KB3186568 in your Installed Windows Updates listing, most likely you are running on the Windows 10 Creators Update (version 1703) which comes pre-installed with .NET 4.7, and currently cannot be uninstalled. In this case, most likely, you will need to obtain an older version of Windows 10, preferably the Windows 10 Anniversary Update (version 1607) or earlier (download the Windows 10 Anniversary Update ISO from here)

Detecting your installed version of Windows 10

  1. Right Click the Windows Start Menu in the bottom right and pick “Run
  2. Type “Winver” then Enter

A list of Windows 10 versions can be found here https://en.wikipedia.org/wiki/Windows_10_version_history

It seems that Windows 7 and Windows 8 seem to me a more reliable platform for these versions of AutoCAD…

Copyright 2017 (c) Longbow Software

Opening AutoCAD DWG file gives “Drawing File was created by an incompatible version” message

If you are trying to open a DWG file with AutoCAD and you get the message “Drawing File was created by an incompatible version” it’s because somewhere along the line your AutoCAD DWG files were saved with a newer version of AutoCAD.

All is not lost, you can make them open again in your version of AutoCAD, you just need to download the free DWGTrueView App from Autodesk – http://www.autodesk.com/products/dwg/viewers

Once installed, start DWGTrueview and open the DWG file in question, then save as making sure to select the lowest DWG file version that matches your version of AutoCAD.

Copyright 2017 (c) Longbow Software

Install 32bit AutoCAD Architecture 2014 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® Architecture® 2014”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® Architecture® 2014. It cannot be installed on 64-bit Windows”

Installing AutoCAD Architecture 2014 (ADT 2014) 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, copy Disk 1 of your AutoCAD Architecture 2014 CD to your hard drive, to a folder path c:\Autodesk\ADT2014
    2. If you have more CD’s, copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\ADT2014 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_Arch_2014_English_Win_32_64bit_en-us_Setup.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\ADT2014), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD Architecture 2014 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab, pick the c:\Autodesk\ADT2014 folder, and click the Convert button.
  5. Once the conversion process is complete, click Install/Run Setup to start setup. Simply install as normal.
    1. Once installed, we recommend you disable the AutoCAD Communication Center/InfoCenter toolbar as it uses a lot of memory, causes slow startup and most people don’t use it anyway!
  6. Now you can happily run your AutoCAD Architecture 2014 32bit on Windows 7, Windows 8, Windows 8.1 and Windows 10!

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2014 (c) Longbow Software

Installing 32bit AutoCAD LT 2014 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD LT®”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD LT® 2014. It cannot be installed on 64-bit Windows”

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

Installing AutoCAD LT 2014 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, copy Disk 1 of your AutoCAD LT 2014 CD to your hard drive, to a folder path c:\Autodesk\AutoCADLT2014
    2. If you have more CD’s, copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\AutoCADLT2014 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_LT_2014_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\AutoCADLT2014), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD LT 2014 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab named ‘AutoCAD 32bit Installer Converter
    1. pick the c:\Autodesk\AutoCADLT2014 folder
    2. click the ‘Convert‘ button.
  5. Once the conversion process is complete
    1. Click ‘Install/Run Setup‘ to start setup
    2. Install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete…
    1. go back to the Converter, select the 3rd tab named ‘Old AutoCAD Program Reviver
    2. Pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD LT 2014 folder
    3. Click ‘Fix Old Program‘.
  7. Now you can happily run your AutoCAD LT 2014 32bit on Windows 7, Windows 8 and Windows 10!

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2016 (c) Longbow Software

AutoCAD is running really slowly on my brand new computer…

If you have a brand new laptop and you have installed any of these versions of AutoCAD:

  • AutoCAD 2009
  • AutoCAD 2010
  • AutoCAD 2011
  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014
  • AutoCAD 2015
  • AutoCAD 2016

…and the performance of your AutoCAD is unbearable, then read on…

Most likely this issue is related to your new computer’s Intel Integrated Graphics – https://en.wikipedia.org/wiki/Intel_HD_and_Iris_Graphics

The Intel Integrated Graphics is a so called “feature” that bypasses your main graphics card to utilize the integrated graphics card save power – the problem is that it for AutoCAD it literally kills AutoCAD performance.

All you need to do is disable the Integrated Graphics feature in your computer’s BIOS setup (usually accessed by pressing a series of shortcut keys right at the start of your computer’s boot sequence startup) and you will be back to normal in no time – just know that disabling this power saving feature will use more battery power obviously.

I can’t comment on how to specifically disable it in your BIOS because it is computer specific, you will have to search for that yourself – I created this link to save you the time searching for “How to disable intel integrated graphics

Copyright 2015 (c) Longbow Software

Upgrading your working AutoCAD to a new Microsoft Windows version (like Windows 10)

Here are some useful notes on what to do with your AutoCAD when upgrading your Windows version, including upgrading from Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 to Windows 10…

Windows XP and Windows Vista AutoCAD users upgrading to Windows 10

For those of you who are still running AutoCAD on Windows XP and want to upgrade to Windows 10, you will need to first install Windows 10, then you need the Longbow Converter tool to install your AutoCAD – click on the version of AutoCAD you have (it explains all that you need to do) : AutoCAD R14 AutoCAD 2000 AutoCAD 2000i AutoCAD 2002 AutoCAD 2004 AutoCAD 2005 AutoCAD 2006 AutoCAD 2007 AutoCAD 2008 32bit AutoCAD 2009 32bit AutoCAD 2010 32bit AutoCAD 2011 32bit AutoCAD 2012 32bit AutoCAD 2013 32bit AutoCAD 2014 32bit

If you can’t find your version listed, use the “Search” at the top left of this page

Windows 7, Windows 8 and Windows 8.1 AutoCAD users upgrading to Windows 10

If you have an existing working installation of AutoCAD running on Windows 7, Windows 8 or Windows 8.1 and are thinking about upgrading your currently Windows version to a newer Windows version – I have some advise for you: be cautious! You see, with every new version of Windows (and its updates) comes a new set of compatibility issues, registry changes, file system security updates, internet browser updates, etc which if you blindly upgrade will most likely render your working AutoCAD useless.

With that said, it is totally possible to upgrade to the newest version of Windows and bring your old AutoCAD with you (that’s the point of our Longbow Converter solution) just be sure to do of a couple of things…

  1. First, *you must* have the latest version of the Longbow Converter (see below); we are constantly updating this solution to solve the ever changing world of Windows and their security updates.
  2. Second, find your particular Windows upgrade scenario below and follow the instructions ***precisely*** as documented!.
All AutoCAD users running Windows 7, Windows 8 and Windows 8.1 upgrading to Windows 10

Our Longbow Converter tool fully supports Windows 10. We specifically tested the Windows 10 64bit Enterprise and Windows 10 32bit Education versions with a combination of around 850 different install combinations.

Here’s what you need to do in order to upgrade to Windows 10:

  1. Finally, reinstall your AutoCAD as you did previously using the instructions on this blog (if your specific instructions are missing or not up to date with Windows 10, please let us know by clicking on this link and we’ll get it written up for you)
  2. Obtain the latest Longbow Converter supporting Windows 10 here
  3. Upgrade to Windows 10
  4. Make sure you uninstall any previously installed Longbow Converter versions.
  5. Make sure you uninstall all AutoCAD products before doing the upgrade to Windows 10, you *must* do this otherwise your AutoCAD may never startup again and you will have to wipe your computer to fix it.
  6. What happens if you already upgraded to Windows 10 with your existing AutoCAD installation – most likely your AutoCAD will not run, nor will you be able to repair it. The best thing to get your AutoCAD running again is to carry out a Windows Reset.
32bit AutoCAD users of versions 2002 thru 2013 and running or Windows 7 upgrading to Windows 8.1

If you have a working Windows 7 machine and you are thinking to upgrade to Windows 8.1 best just stay where you are. Better to upgrade to Windows 10, aside from being a free upgrade, it seems to be a much better platform too.

With that said, if you must upgrade your working Windows 7 system to Windows 8.1, then it is of course possible using our Longbow Converter tool – you ***must*** first uninstall all AutoCAD products before doing the upgrade. Once Windows 8.1 has been installed, just use the Longbow Converter to re-install your 32bit AutoCAD software as before.

  • What happens if you already upgraded to Windows 8.1 with your existing AutoCAD installation – most likely your AutoCAD will not run, nor will you be able to repair it. The best thing to get your AutoCAD running again is to carry out a Windows Reset.
64bit AutoCAD users of versions 2008 thru 2013 upgrading from Windows 7 to Windows 8.1 

If you have a working Windows 7 machine and you are thinking to upgrade to Windows 8.1 best just stay where you are. Better to upgrade to Windows 10, aside from being a free upgrade, it seems to be a much better platform too.

With that said, if you must upgrade your working Windows 7 system to Windows 8.1, then it is of course possible using our Longbow Converter tool – you ***must*** first uninstall all AutoCAD products before doing the upgrade. Once Windows 8.1 has been installed, install your 64bit AutoCAD products as normal then use the Longbow Converter to fix all 64bit AutoCAD 2008 thru 2013 Windows 8 issues

Clean install of Windows 8.1 – installing AutoCAD 32bit 

If you are doing a clean install of Windows 8.1, once Windows 8.1 has been installed, simply use the Longbow Converter to re-install your 32bit AutoCAD software as required.

Clean install of Windows 8.1 – installing AutoCAD 64bit 

If you are doing a clean install of Windows 8.1, once Windows 8 has been installed, install your 64bit AutoCAD products as normal then use the Longbow Converter to fix all 64bit AutoCAD 2008 thru 2013 Windows 8 issues

  • What happens if you already upgraded to Windows 10 with your existing AutoCAD installation – most likely your AutoCAD will not run, nor will you be able to repair it. The best thing to get your AutoCAD running again is to carry out a Windows Reset.

Copyright 2017 (c) Longbow Software

Installing 32bit AutoCAD 2014 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD®”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® 2014. It cannot be installed on 64-bit Windows”

Installing AutoCAD 2014 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, copy Disk 1 of your AutoCAD 2014 CD to your hard drive, to a folder path c:\Autodesk\AutoCAD2014
    2. If you have more CD’s, copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\AutoCAD2014 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_2014_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\AutoCAD2014), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD 2014 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab, pick the c:\Autodesk\AutoCAD2014 folder, and click the Convert button.
  5. Once the conversion process is complete, click Install/Run Setup to start setup. Simply install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter, select the 3rd tab, pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD 2014 folder, then click Fix.
  7. Now you can happily run your AutoCAD 2014 32bit on Windows 7, Windows 8 and Windows 10!

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2015 (c) Longbow Software

Verifying License… AutoCAD not responding… Crash!

Windows 10, Windows 7, Windows 8 and Windows 8.1 users (32bit and 64bit) – If you are encountering Autodesk licensing issues such as blank Authorization code (authcode) screens or even crashing on startup with messages like “Verifying license…” then “AutoCAD has stopped responding” when launching AutoCAD, it could be caused by:

  1. The July 2014 Windows Security Update KB2962872
    1. these KB’s may also affect your system too – KB2943357, KB2977629 and KB2976627
  2. You are using a version of Microsoft Internet Explorer which is not compatible with your version of AutoCAD
    1. Try simply installing the latest version of Internet Explorer 11 from here – EIE11_EN-US_MCM_WIN764.EXE

NOTE: If you are primarily seeing script errors, then first check out how to enable scripting support in IE 11

Here is a list of AutoCAD versions (and other similarly labeled Autodesk products too) that most likely will be affected…

  • AutoCAD 2005
  • AutoCAD 2006
  • AutoCAD 2007
  • AutoCAD 2008
  • AutoCAD 2009
  • AutoCAD 2010
  • AutoCAD 2011
  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014

Windows Security Update KB2962872

This update can causes all Autodesk products to crash on licensing verification specifically when using these newer versions of Microsoft Internet Explorer

  • Internet Explorer 10
  • Internet Explorer 11

You can very easily uninstall KB2962872 using these short steps:

  1. Open your Windows Control Panel
  2. Navigate to Programs
  3. Click View Updates
  4. Now search for KB2962872, if KB2962872 is listed there, simply select it in the listbox and then click uninstall
  5. Let your machine take a while to think, now reboot.
  6. Now try your Autodesk product again.

If the KB2962872 doesn’t solve the problem, these KB’s may also affect your system – KB2943357, KB2977629 and KB2976627

Apparently, this is no longer relevant –  Another reason is that because you have Microsoft Internet Explorer 11 installed on your system. The solution is to rollback to Microsoft Internet Explorer 10, or maybe back as far as Internet Explorer 8

Failing that, I did find this link on the Autodesk website regarding ‘Script Errors in AutoCAD activation‘ – perhaps it helps  somehow. If that fails, and you haven’t yet tried it – Try simply installing the latest version of Internet Explorer 11 from here – EIE11_EN-US_MCM_WIN764.EXE

Copyright 2017 (c) Longbow Software

AutoCAD File->Save or File->Open Crash…

If are experiencing crashing problems using the File->Open or File->Save dialog inside of AutoCAD (or any other Autodesk product), there are a few items that can cause this:

  1. New HP Machine If you have recently purchased a new HP computer or you have an HP computer for which you have recently carried out an HP update on Windows 10, Windows 7, Windows 8 or Windows 8.1…Check if you have any of these applications installed:
    • HP Trust Center
    • HP Client Security Manager

      If so, uninstall them and reboot. We recommend you find an alternative as they cause this issue.

  2. For AutoCAD versions >= 2008, you can try disabling the InfoCenter toolbar at the top right of AutoCAD.
    1. If you know LISP, this code will work for all versions of AutoCAD 2008 or higher
      1. add this code to the end of your acad.lsp (vl-registry-write (strcat “HKEY_LOCAL_MACHINE\\” (vlax-product-key)”\\Applications\\InfoCenterAcConn”) “LOADCTRLS” 0)
    2. If you do not know LISP
      1. Start Regedit.exe
      2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\<Release.Number>\ACAD-<VerticalCode>:<LanguageCode>\Applications\InfoCenterAcConn 
      3. Set the LoadCtrls value to 0
      4. To turn it back on, simply set LoadCtrls value to 76
  3. Remove all USB devices – older versions of AutoCAD don’t understand what a Samsung Phone is, and this can cause crashes.
  4. If you have been opening DWG files from your USB drive, try re-connecting the drive…
  5. The latest Windows Operating systems (Windows 10, Windows 7, Windows 8 and Windows 8.1) correctly use strict permission settings for your personal files (Documents folder etc). The problem is that your older version of AutoCAD does not understand these new permission settings, and this can cause AutoCAD to crash. As a quick test, copy the DWG files that always crash when you save to a USB drive, then create a new folder called c:\MyDwgs, now copy the files from your USB to the c:\MyDwgs folder. Finally, try AutoCAD with the DWG files in c:\MyDwgs – is AutoCAD working now? If so, you can either leave your DWG files in that folder, or you’ll need to relax the permissions on your DWG folder to allow access to AutoCAD.
  6. MSN Plugin – if you see MSN as an entry in your Windows Explorer, uninstall MSN – AutoCAD doesn’t like this.
  7. For versions of AutoCAD >= 2000i here’s a quick fix to bypass the problem (although hard to remember each time) – on starting AutoCAD, type “Options” at the command line, select the ‘Files’ tab, click ‘Browse’, then simply click cancel. Now cancel out of the Options dialog altogether. Try your File->Open… Does it work? If so, you should now be good until the next time you start AutoCAD.
  8. If you have a non-HP machine that is giving you this issue or (2) didn’t work for you, please record below in the comments section:
    1. What computer make you are running
    2. What specific Windows version you are running
    3. What exact version of AutoCAD you are running (e.g. AutoCAD Architecture 2008 32bit)
    4. What AutoCAD service packs (if any) you have applied
    5. What anti-virus software you are running. We’ll see if we can solve this for you…
  9. Check out this page Interactions with the AutoCAD Ribbon crashes AutoCAD on Windows 10
  10. If all this fails, you can of course set FILEDIA = 0 at the command line to turn off the File Dialog User Interface
Copyright 2017 (c) Longbow Software