Tag Archives: Crash

Installing 32bit AutoCAD Civil 3D 2011 on 64bit Windows 7, Windows 8 and Windows 10

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NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® Civil 3D® 2011”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® Civil 3D® 2011. It cannot be installed on 64-bit Windows”

Installing AutoCAD Civil 3D 2011 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs:
    1. Using Windows Explorer, copy Disk 1 of your Civil 3D 2011 CD to your hard drive, to a folder path c:\Autodesk\Civil3d2011
    2. Next, copy Disk 2 of your Civil 3D CD directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\Civil3d2011 folder
    3. Same again for Disk 3
  3. If you have a single self extracting exe downloaded from Autodesk
    1. Run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\Civil3d2011), now click OK. Wait until all of the files have extracted, when they do, the Civil 3D 2011 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab, pick the c:\Autodesk\Civil3d2011 folder, and click the Convert button.
  5. Once the conversion process is complete, click Install/Run Setup to start setup. Simply install as normal.
  6. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter, select the 3rd tab, pick the newly installed C:\Program Files (x86)\AutoCAD Civil3d 2011 folder, then click Fix.
  7. Now you can happily run your Civil 3D 2011 32bit on Windows 10, Windows 7 and Windows 8 64bit.

Installing the 32bit Civil 3D Service Packs

We recommend that you download and install the latest Service Packs from Autodesk which can be found here. NOTE once installed, no need to re-run the Converter App

Troubleshooting:

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2016 (c) Longbow Software

AutoCAD File->Save or File->Open Crash…

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If are experiencing crashing problems using the File->Open or File->Save dialog inside of AutoCAD (or any other Autodesk product), there are a few items that can cause this:

  1. New HP Machine If you have recently purchased a new HP computer or you have an HP computer for which you have recently carried out an HP update on Windows 10, Windows 7, Windows 8 or Windows 8.1…Check if you have any of these applications installed:
    • HP Trust Center
    • HP Client Security Manager

      If so, uninstall them and reboot. We recommend you find an alternative as they cause this issue.

  2. For AutoCAD versions >= 2008, you can try disabling the InfoCenter toolbar at the top right of AutoCAD.
    1. If you know LISP, this code will work for all versions of AutoCAD 2008 or higher
      1. add this code to the end of your acad.lsp (vl-registry-write (strcat “HKEY_LOCAL_MACHINE\\” (vlax-product-key)”\\Applications\\InfoCenterAcConn”) “LOADCTRLS” 0)
    2. If you do not know LISP
      1. Start Regedit.exe
      2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\<Release.Number>\ACAD-<VerticalCode>:<LanguageCode>\Applications\InfoCenterAcConn 
      3. Set the LoadCtrls value to 0
      4. To turn it back on, simply set LoadCtrls value to 76
  3. Remove all USB devices – older versions of AutoCAD don’t understand what a Samsung Phone is, and this can cause crashes.
  4. If you have been opening DWG files from an external drive (e.g. USB drive) try re-connecting the drive…
  5. The latest Windows Operating systems (Windows 7, Windows 8, and Windows 10) correctly enforce permission settings for your personal files (Documents folder etc). The problem is that your older version of AutoCAD does not understand these new permission settings, and this can stop you being about to open your DWG files and even cause AutoCAD crash. As a quick test, copy the DWG files that always crash when you save to a USB drive, then create a new folder called c:\MyDwgs, now copy the files from your USB to the c:\MyDwgs folder. Finally, try AutoCAD with the DWG files in c:\MyDwgs – is AutoCAD working now? If so, you can either leave your DWG files in that folder, or you’ll need to relax the permissions on your DWG folder to allow access to AutoCAD.
  6. MSN Plugin – if you see MSN as an entry in your Windows Explorer, uninstall MSN – AutoCAD doesn’t like this.
  7. For versions of AutoCAD >= 2000i here’s a quick fix to bypass the problem (although hard to remember each time) – on starting AutoCAD, type “Options” at the command line, select the ‘Files’ tab, click ‘Browse’, then simply click cancel. Now cancel out of the Options dialog altogether. Try your File->Open… Does it work? If so, you should now be good until the next time you start AutoCAD.
  8. If you have a non-HP machine that is giving you this issue or (2) didn’t work for you, please record below in the comments section:
    1. What computer make you are running
    2. What specific Windows version you are running
    3. What exact version of AutoCAD you are running (e.g. AutoCAD Architecture 2008 32bit)
    4. What AutoCAD service packs (if any) you have applied
    5. What anti-virus software you are running. We’ll see if we can solve this for you…
  9. Check out this page Interactions with the AutoCAD Ribbon crashes AutoCAD on Windows 10
  10. If all this fails, you can of course set FILEDIA = 0 at the command line to turn off the File Dialog User Interface
Copyright 2017 (c) Longbow Software

Rolling back to IE 10 from IE 11 in Windows 7, Windows 8 and Windows 8.1

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If you are encountering licensing issues, blank screens or even crashing when launching AutoCAD it could be because you are using a version of Microsoft Internet Explorer which is not compatible with your version of AutoCAD… (If you are primarily seeing script errors, then first check out how to enable scripting support in IE 11)

Here is a list of AutoCAD versions that most likely will be affected…

  • AutoCAD 2005
  • AutoCAD 2006
  • AutoCAD 2007
  • AutoCAD 2008
  • AutoCAD 2009
  • AutoCAD 2010
  • AutoCAD 2011
  • AutoCAD 2012
  • AutoCAD 2013

It could be because you have Microsoft Internet Explorer 11 installed on your system. The solution is to rollback to Microsoft Internet Explorer 10, or maybe back as far as Internet Explorer 8. Here’s how:

 

Windows 7 users

  1. Click Start then Control Panel
  2. Once in Control Panel select Programs
  3. From Programs click Turn Windows Features on or off
  4. Once in the Windows Features dialog, simply un-check Internet Explorer 11 and click OK. You will be asked to reboot, which you should do. Once you reboot, IE 11 will have been rolled back to IE 10
  5. NOTE: If you are still having problems, you can repeat the process from (1) to (4) again in order to downgrade from IE 10 to IE 9 to IE 8. Autodesk products usually do not need further downgrading than IE 8, so if you are still having issues even with IE 8 then it’s most likely something else wrong on your system.
  6. NOTE: If you cannot downgrade far enough, your only option is to upgrade to 7.24  (or newer) of the Longbow Converter tool which now supports Internet Explorer 7 emulation mode

Windows 8 users

  1. Move your mouse to the bottom left corner of the screen, then right click your mouse and select Control Panel
  2. Once in Control Panel select Programs
  3. From Programs click Turn Windows Features on or off
  4. Once in the Windows Features dialog, simply un-check Internet Explorer 11 and click OK. You will be asked to reboot, which you should do. Once you reboot, IE 11 will have been rolled back to IE 10
  5. NOTE: If you are still having problems, you can repeat the process from (1) to (4) again in order to downgrade from IE 10 to IE 9 to IE 8. Autodesk products usually do not need further downgrading than IE 8, so if you are still having issues even with IE8 then it’s most likely something else wrong on your system.
  6. NOTE: If you cannot downgrade far enough, your only option is to upgrade to 7.24  (or newer) of the Longbow Converter tool which now supports Internet Explorer 7 emulation mode.

Windows 8.1 users

Window 8.1 comes with Internet Explorer 11 pre-installed and cannot be rolled back. Your only option is to upgrade to 7.24 (or newer) of the Longbow Converter tool which now supports Internet Explorer 7 emulation mode.