Interactions with the AutoCAD Ribbon crashes AutoCAD on Windows 10

It seems that a recent Windows Update for Windows 10 has caused issues with AutoCAD versions…

  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014
  • AutoCAD 2015

…whereby any interactions with AutoCAD’s Ribbon, Status bar, or Right clicking the Command line causes AutoCAD to crash out instantly with:

Error: Unhandled Exception

We found that this issue is caused by a combination of updates in and around the new .NET 4.7 update which came down as part of KB3186568

We have just released an update to fix this issue via our Longbow Converter App, you will need V10.14 or newer. Here’s what you need to do:

  1. Obtain your copy of the Longbow Converter App here
  2. Once you have installed the Converter App and have it running…
    1. Click menu at the top Tools->Fix the Creators Update
    2. Follow the instructions

Troubleshooting

  • The Converter should wiz through the process, if it stalls, just reboot your computer and try again.dows
  • If the Converter still stalls, run Windows Update, reboot, then try again.
  • If you are still having issues with the Ribbon crashing AutoCAD, please contact Longbow Software Support
    • Please tell us what Windows Updates you have installed (see below how to do that)
    • Please tell us what version of Windows you are running (see even further below how to do that)

To see which Windows Updates you have installed

  1. Right Click the Windows Start Menu in the bottom right and pick “Programs and Features

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

  2. Click on “View Installed Updates” in the top left…

    Go to View installed Updates

    Go to View installed Updates

Detecting your installed version of Windows 10

  1. Right Click the Windows Start Menu in the bottom right and pick “Run
  2. Type “Winver” then Enter
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