Tag Archives: Fatal error

Installing AutoCAD R14 on Windows 7, Windows 8 and Windows 10

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As an existing AutoCAD R14 user, you most likely cannot do without your beloved AutoCAD R14. With the latest hardware and required move to new Windows versions, trying to install your AutoCAD R14 gives an error like this one… 

Windows 16bit setup error - This app can't run on your PC

Windows 16bit setup error – This app can’t run on your PC, check software publisher

or

 “FATAL ERROR: HEAP ERROR”

or

MEM_BAD_POINTER

You can solve these problems easily using our Longbow Converter App – fix and manage your AutoCAD R14 on new versions of Windows 7, 8 and 10 64bit

How to install AutoCAD R14

A quick word of advice: best to follow the instructions below precisely and to the letter, including folder names and paths, that way you will reduce the risk of having any problems…

  1. Obtain your copy of the Longbow Converter here
  2. NOTE: We recommend turning off Windows UAC before installing AutoCAD R14
  3. Start the Longbow Converter application…
    1. Place your AutoCAD R14 CD in the CDRom Drive
    2. Select the 2nd tab named “Old AutoCAD Installer Reviver“
    3. Using the “. . .” button, select your AutoCAD R14 installation CD
    4. Next, click the “Run Old Installer” button and follow the onscreen instructions
      1. Now, I know it’s unheard of these days, but at this point expect to wait up to 45 minutes for your AutoCAD R14 setup.exe program to appear, be patient…
    5. Once the setup starts, stop and read the next steps all the way to the end! By the way, if your AutoCAD R14 setup does not start after 45 minutes, read the Troubleshooting section below.
  4. In the AutoCAD R14 setup program…
    1. navigate through each setup dialog as normal, with these exceptions…
      1. Make sure you do a Typical Install (not a Full Install)
      2. When you get to the installation folder input dialog **it’s vitally important to make sure you install to c:\acadR14 (not .\AutoCAD R14 as usually prompted)**
  5. Now carry on with the install
    1. Do not reboot once the install is complete
    2. Ignore any errors related to not being able to create the shortcut e.g. “Cannot Create folder ‘AutoCAD R14’“, you will have to create a shortcut on your computer Desktop to your c:\acadR14\acad.exe by hand.
    3. Again, do not reboot if prompted to do so
  6. Once your AutoCAD R14 setup has completed the installation…
    1. Make sure you fully close the setup program.
    2. Once the setup is closed the Converter will automatically fix the c:\acadr14 program files. You should see “Success!” displayed in the 3rd tab named “Old AutoCAD Program Reviver“
    3. Reboot your PC
  7. Now you can happily run your AutoCAD R14 on Windows 7, Windows 8, or Windows 10 32bit or 64bit…
    1. Using Windows Explorer, navigate to c:\acadR14 and double click acad.exe

Troubleshooting

  1. If your AutoCAD R14 setup is not starting after 45 minutes…
    1. First try turning off UAC, rebooting, then restart the steps above.
    2. If it is still failing, most likely it’s because of another application on your system which is preventing our setup routine from starting (perhaps anti-virus, or similar) – try installing R14 from Windows Safe Mode
  2. If you are getting either a Bad Mem Pointer error and or a Smartheap handler recursively re-entered error when you start your AutoCAD R14 then you need to re-run all the steps above, taking care to do each step precisely as it says, most likely you are missing from step 5 or you have not installed to c:\acadR14 as stated in step (7) above.
  3. When starting AutoCAD, if you receive an ‘acad.exe – System Error’ message: The program can’t start because ac1st15.dll is missing from your computer. Try reinstalling the program to fix this problem. If you carried out step (7) above, then try rebooting your PC
  4. If you are getting a WinHelp() error when pressing F1 to try and access the Help system then simply install the WinHelp (WinHlp32.exe) module from Microsoft
  5. Issues with Calcomp Digitizer – Calcomp Digitizer not working
  6. If the setup displays an error message

    InstallError (IUO)               
    (X)  not enough space(IUO)

    try unplugging any External USB drives

  7. Plotting issues? If you get an error splwow64.exe “The application was unable to start correctly” with error “0xc0000005”
    1. Make sure your Anti-virus and/or Windows Firewall is not blocking splwow64.exe
    2. If the problem persists
      1. First, note that you need the latest version of the Converter App
      2. Start the Converter App
      3. Select the 3d tab “Old AutoCAD Program Reviver” 
      4. Click the Tools Menu->Reduced Power Mode
      5. Using the “…” button, pick your acad.exe folder e.g. c:\acadr14
      6. Click “Fix Old Program” and follow prompts
  8. If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD
Copyright 2019 (c) Longbow Software

 

AutoCAD File->Save or File->Open Crash…

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If are experiencing crashing problems using the File->Open or File->Save dialog inside of AutoCAD (or any other Autodesk product), there are a few items that can cause this:

  1. New HP Machine If you have recently purchased a new HP computer or you have an HP computer for which you have recently carried out an HP update on Windows 10, Windows 7, Windows 8 or Windows 8.1…Check if you have any of these applications installed:
    • HP Trust Center
    • HP Client Security Manager

      If so, uninstall them and reboot. We recommend you find an alternative as they cause this issue.

  2. For AutoCAD versions >= 2008, you can try disabling the InfoCenter toolbar at the top right of AutoCAD.
    1. If you know LISP, this code will work for all versions of AutoCAD 2008 or higher
      1. add this code to the end of your acad.lsp (vl-registry-write (strcat “HKEY_LOCAL_MACHINE\\” (vlax-product-key)”\\Applications\\InfoCenterAcConn”) “LOADCTRLS” 0)
    2. If you do not know LISP
      1. Start Regedit.exe
      2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\<Release.Number>\ACAD-<VerticalCode>:<LanguageCode>\Applications\InfoCenterAcConn 
      3. Set the LoadCtrls value to 0
      4. To turn it back on, simply set LoadCtrls value to 76
  3. Remove all USB devices – older versions of AutoCAD don’t understand what a Samsung Phone is, and this can cause crashes.
  4. If you have been opening DWG files from an external drive (e.g. USB drive) try re-connecting the drive…
  5. The latest Windows Operating systems (Windows 7, Windows 8, and Windows 10) correctly enforce permission settings for your personal files (Documents folder etc). The problem is that your older version of AutoCAD does not understand these new permission settings, and this can stop you being about to open your DWG files and even cause AutoCAD crash. As a quick test, copy the DWG files that always crash when you save to a USB drive, then create a new folder called c:\MyDwgs, now copy the files from your USB to the c:\MyDwgs folder. Finally, try AutoCAD with the DWG files in c:\MyDwgs – is AutoCAD working now? If so, you can either leave your DWG files in that folder, or you’ll need to relax the permissions on your DWG folder to allow access to AutoCAD.
  6. MSN Plugin – if you see MSN as an entry in your Windows Explorer, uninstall MSN – AutoCAD doesn’t like this.
  7. For versions of AutoCAD >= 2000i here’s a quick fix to bypass the problem (although hard to remember each time) – on starting AutoCAD, type “Options” at the command line, select the ‘Files’ tab, click ‘Browse’, then simply click cancel. Now cancel out of the Options dialog altogether. Try your File->Open… Does it work? If so, you should now be good until the next time you start AutoCAD.
  8. If you have a non-HP machine that is giving you this issue or (2) didn’t work for you, please record below in the comments section:
    1. What computer make you are running
    2. What specific Windows version you are running
    3. What exact version of AutoCAD you are running (e.g. AutoCAD Architecture 2008 32bit)
    4. What AutoCAD service packs (if any) you have applied
    5. What anti-virus software you are running. We’ll see if we can solve this for you…
  9. Check out this page Interactions with the AutoCAD Ribbon crashes AutoCAD on Windows 10
  10. If all this fails, you can of course set FILEDIA = 0 at the command line to turn off the File Dialog User Interface
Copyright 2017 (c) Longbow Software