Interactions with the AutoCAD Ribbon crashes AutoCAD on Windows 10

It seems that a recent Windows Update for Windows 10 has caused issues with AutoCAD versions…

  • AutoCAD 2012
  • AutoCAD 2013
  • AutoCAD 2014

…whereby any interactions with AutoCAD’s Ribbon, Status bar, or Right clicking the Command line causes AutoCAD to crash out instantly with:

Error: Unhandled Exception

We believe this issue is caused by the new .NET 4.7 update which came down as part of KB3186568

If you have this update and are experiencing issues as described above, you should uninstall KB3186568:

  1. Right Click the Windows Start Menu in the bottom right and pick “Programs and Features

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

    Select Programs and Features by Right-clicking the Windows 10 Start Menu

  2. Click on “View Installed Updates” in the top left…

    Go to View installed Updates

    Go to View installed Updates

  3. Right click the entry for KB3186568 and click “Uninstall
    Uninstall KB3186568

    Uninstall KB3186568

    1. please reboot as requested
  4. Once rebooted, now try your AutoCAD – it should be working fine now.

If you do not see KB3186568 in your Installed Windows Updates listing, most likely you are running on the Windows 10 Creators Update (version 1703) which comes pre-installed with .NET 4.7, and cannot be uninstalled. In this case, most likely, you will need to obtain an older version of Windows 10, preferably the Windows 10 Anniversary Update (version 1607) or earlier. A list of Windows 10 versions can be found here https://en.wikipedia.org/wiki/Windows_10_version_history

To find your version of Windows 10

  1. Right Click the Windows Start Menu in the bottom right and pick “Run
  2. Type “Winver” then Enter

It seems that Windows 7 and Windows 8 seem to me a more reliable platform for these versions of AutoCAD…

Copyright 2017 (c) Longbow Software

Installing 32bit AutoCAD Architecture 2013 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® Architecture® 2013”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® Architecture® 2013. It cannot be installed on 64-bit Windows”

Installing AutoCAD Architecture 2013 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, backup/copy Disk 1 of your ADT 2013 CD to your hard drive, to a folder path c:\Autodesk\ADT2013
    2. If you have more CD’s, backup/copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\ADT2013 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_Arch_2013_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\ADT2013), now click OK. Wait until all of the files have extracted, when they do, the ADT 2013 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool
    1. select the 1st tab titled “AutoCAD 32bit Installer Converter
    2. pick the c:\Autodesk\ADT2013 folder
    3. and click the “Convert…” button..
      1. Simply install as normal.Once the conversion process is complete, click the “Install/Run Setup” button to start setup.
  5. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter
    1. select the 3rd tab named “Old AutoCAD Program Reviver
    2. pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD Architecture 2013 folder
    3. then click “Fix Old Program”
  6. Now you can happily run your AutoCAD Architecture 2013 32bit on Windows 7, Windows 8 and Windows 10!

Installing ADT 2013 Service Packs

There are 2 sp’s for AutoCAD Architecture 2013, these are the the 32bit versions of the sp’s

  1. Here’s sp1 – AutoCAD Architecture 2013 sp1 – install as normal
  2. Here’s sp2 – AutoCAD Architecture 2013 sp2 – install as normal

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2017 (c) Longbow Software

AutoCAD 2000 Proxy dialog warnings

If you are seeing a message like this while opening DWG files using AutoCAD 2000…

The last command created proxy objects and proxy entities to represent original objects and entities whose parent ARX application(s) are currently not loaded.

It’s because you are missing the AutoCAD 2000 service packs. You need to install AutoCAD 2000 sp1 and then AutoCAD 2000 sp2, as described half way down on this page Installing AutoCAD 2000 on Windows 7, Windows 8 and Windows 10

Copyright 2017 (c) Longbow Software

Installing AutoCAD R14 Express Tools Volume 6 on Windows 7, Windows 8 and Windows 10

If you are having trouble installing AutoCAD R14 Express Tools with “This app cannot run on your PC” then read on…

Installing AutoCAD R14 Express Tools Volume 6 (et1-6.exe) on Windows 7, Windows 8, Windows 8.1 and Windows 10 32bit or 64bit can be very easily defined in these short steps.

A quick word of advice: best to follow the instructions below precisely and to the letter, including folder names and paths, that way you will reduce the risk of having any problems…

  1. Obtain your copy of the Longbow Converter here
  2. Next, make sure you have AutoCAD R14 already installed – follow these steps Installing AutoCAD R14 on Windows 7, Windows 8, Windows 8.1 and Windows 10
  3. Unzip this zip to c:\Autodesk
  4. Start the Longbow Converter tool
    1. select the 2nd tab named “Old AutoCAD Installer Reviver“,
    2. pick the newly created c:\Autodesk\Express Tools R14 Volume 6 folder
    3. now click the “Run Old installer” button.
    4. Read and understand all the prompts before pressing OK.
  5. Now, I know it’s unheard of these days, but at this point expect to wait up to 45 minutes for your AutoCAD R14 Express Tools setup.exe program to fully appear. Once the setup starts, stop and read the next step…
  6. In the setup program, navigate through each setup dialog as normal, except when you get to the installation folder, **it’s vitally important to make sure you install to c:\acadR14 (not Program Files (x86)\AutoCAD Express Tools as usually prompted)**
    1. Do not reboot if prompted to do so
  7. Now you can happily run your Express Tools inside of AutoCAD R14 running on Windows 7, Windows 8 and Windows 10 –  using Windows Explorer, simply navigate to c:\acadr14 and double click acad.exe to start AutoCAD R14 and to use Express Tools R14

Troubleshooting:

  • If your Express Tools R14 setup is not starting after 45 minutes, try rebooting, then restart the steps above. If it is still failing, most likely it’s because of another application on your system which is preventing our setup routine from starting (perhaps anti-virus, or similar) – try the same steps as above in Windows Safe Mode
Copyright 2017 (c) Longbow Software

Quick start join.me to host a Technical Support Netmeeting

There’s this really cool and easy tool on the web called join.me, it allows you to quickly share your screen with someone over the internet. It’s particularly handy for issues where your computer needs direct Technical Support.

Here’s how to host a meeting **quickly** with join.me…

  1. Navigate to the join.me website by clicking on this link
  2. Next, click on the Get Started icon…

    Click the GET STARTED button

    Click the GET STARTED button

  3. Next…
    1. Enter your email
    2. A password
    3. then read and check the Accept the terms toggle
  4. Now join,me will try and gain information about you, simply click ‘SKIP‘ at the bottom of each prompt…

    Simply 'Skip' Join.me data mining

    Simply ‘Skip’ Join.me data mining

  5. Once you have skipped each page and have reached the ‘YOU”RE READY TO GO‘ page
    1. click the ‘DOWNLOAD JOIN.ME‘ button to download and run the join.me.exe (make sure you allow it to download, and once downloaded make sure you run it)

      Download Join.me

      Download Join.me

  6. At this point, if all is well, you will see a popup window stating that Join.me is starting…
  7. Once started, you will see like a join.me toolbox at the top center of your desktop
    1. select one-time code
    2. then click on the circular start triangle..
  8. Next, join.me will start the meeting and present you with a code – click the “Copy Link” button and paste the link to your Support Technician so he can see your screen.

Copyright 2017 (c) Longbow Software

Installing 64bit AutoCAD 2010 on Windows 10, Windows 8 and Windows 8.1 64bit

Your 64bit AutoCAD 2010 was never designed to run in Windows 10, Windows 8 or Windows 8.1 64bit (these versions of Windows are newer than AutoCAD 2010) – you may see random crashing, hanging on startup and/or slow performance…

NOTE: If you are running VBA macros in AutoCAD and they are running extremely slowly, you can gain up to 1000x better performance by installing the 32bit version of AutoCAD 2010 on 64bit Windows 

In order for your AutoCAD 2010 to run as it did in previous versions of Windows, you need to follow these easy steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. Install your 64bit AutoCAD 2010 as normal.
  3. Once the installation process is complete, close the setup program then start our Longbow Converter software
    1. Select the 3rd tab named “Old AutoCAD Program Reviver
    2. Pick the “…” button to select newly installed C:\Program Files\AutoCAD 2010 folder
    3. then click “Fix Old Program”
  4. Now you can happily run your AutoCAD 2010 64bit on Windows 10, Windows 8 and Windows 8.1 64bit.

Troubleshooting:

– if your AutoCAD hangs on startup (stuck at the “Checking License…” message, try installing the 32bit version of AutoCAD 2010 on 64bit Windows – we’ve actually found the 32bit AutoCAD 2010 running on 64bit Windows is much more stable and actually faster than the 64bit version of AutoCAD 2010.

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2017 (c) Longbow Software

Opening AutoCAD DWG file gives “Drawing File was created by an incompatible version” message

If you are trying to open a DWG file with AutoCAD and you get the message “Drawing File was created by an incompatible version” it’s because somewhere along the line your AutoCAD DWG files were saved with a newer version of AutoCAD.

All is not lost, you can make them open again in your version of AutoCAD, you just need to download the free DWGTrueView App from Autodesk – http://www.autodesk.com/products/dwg/viewers

Once installed, start DWGTrueview and open the DWG file in question, then save as making sure to select the lowest DWG file version that matches your version of AutoCAD.

Copyright 2017 (c) Longbow Software

Installing 32bit AutoCAD 2013 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® 2013”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® 2013. It cannot be installed on 64-bit Windows”

Installing AutoCAD 2013 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, backup/copy Disk 1 of your AutoCAD 2013 CD to your hard drive, to a folder path c:\Autodesk\AutoCAD2013
    2. If you have more CD’s, backup/copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\AutoCAD2013 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_2013_English_Win_32bit.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\AutoCAD2013), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD 2013 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool
    1. select the 1st tab titled “AutoCAD 32bit Installer Converter
    2. pick the c:\Autodesk\AutoCAD2013 folder
    3. and click the “Convert…” button..
      1. Simply install as normal.Once the conversion process is complete, click the “Install/Run Setup” button to start setup.
  5. Windows 8, Windows 8.1 and Windows 10 users: Once the installation process is complete, go back to the Converter
    1. select the 3rd tab named “Old AutoCAD Program Reviver
    2. pick the newly installed C:\Program Files (x86)\Autodesk\AutoCAD 2013 folder
    3. then click “Fix Old Program”
  6. Now you can happily run your AutoCAD 2013 32bit on Windows 7, Windows 8 and Windows 10!

Installing AutoCAD 2013 Service Packs

There are 2 sp’s for AutoCAD 2013, these are the the 32bit versions of the sp’s

  1. Here’s sp1 – AutoCAD 2013 sp1 – install as normal
  2. Here’s sp2 – AutoCAD 2013 sp2 – install as normal

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2016 (c) Longbow Software

Install 32bit AutoCAD Architecture 2014 on Windows 7, Windows 8 and Windows 10

NOTE: This blog post specifically solves issues related to these error messages on installation…

  • “This operating system is not supported by AutoCAD® Architecture® 2014”
  • “You cannot install this product on the current operating system”
  • “You are attempting to use a 32-bit installer on a 64-bit operating system”
  • “This is a 32-bit AutoCAD® Architecture® 2014. It cannot be installed on 64-bit Windows”

Installing AutoCAD Architecture 2014 (ADT 2014) 32bit on Windows 7, Windows 8, Windows 8.1 or Windows 10 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

  1. Obtain your copy of the Longbow Converter here
  2. If you have CDs (if not check (3) below):
    1. Using Windows Explorer, copy Disk 1 of your AutoCAD Architecture 2014 CD to your hard drive, to a folder path c:\Autodesk\ADT2014
    2. If you have more CD’s, copy them all directly over the top of Disk 1, overwrite all files in your previously copied c:\Autodesk\ADT2014 folder
  3. If you have a single self extracting exe downloaded from Autodesk called something like AutoCAD_Arch_2014_English_Win_32_64bit_en-us_Setup.exe
    1. Simply run the exe, it will ask to unzip to a folder inside of c:\Autodesk, make a note of the folder for later use (we’ll refer to it from here as c:\Autodesk\ADT2014), now click OK. Wait until all of the files have extracted, when they do, the AutoCAD Architecture 2014 setup will automatically launch – simply close it and move to the next step.
  4. Now, start the Longbow Converter tool, select the 1st tab, pick the c:\Autodesk\ADT2014 folder, and click the Convert button.
  5. Once the conversion process is complete, click Install/Run Setup to start setup. Simply install as normal.
    1. Once installed, we recommend you disable the AutoCAD Communication Center/InfoCenter toolbar as it uses a lot of memory, causes slow startup and most people don’t use it anyway!
  6. Now you can happily run your AutoCAD Architecture 2014 32bit on Windows 7, Windows 8, Windows 8.1 and Windows 10!

Troubleshooting:

– If your AutoCAD crashes while interacting with the Ribbon click here

– If you are unable to activate your product, or the activation process crashes:

– If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD

Copyright 2014 (c) Longbow Software

Install Autodesk Architectural Desktop 3.3 on Windows 7, Windows 8 and Windows 10

Installing AutoCAD Architectural Desktop 3.3 (AutoCAD 2002) on Windows 7, Windows 8 or Windows 10 32bit or 64bit can be very easily defined in these short steps…

NOTE: These steps do not bypass normal Autodesk licensing/authorization, you should expect to use your own serial numbers in the normal way.

I recommend that you follow these steps precisely so to eliminate the risk of something going wrong with the install…
  1. Obtain your copy of the Longbow Converter here
  2. Using Windows Explorer, copy your entire ADT 3.3 CD to your hard drive, to a folder path c:\Autodesk\CDs\adt2002 
  3. Start the Longbow Converter tool
    1. Select the 2nd tab named “Old AutoCAD Installer Reviver
    2. Pick the newly copied c:\Autodesk\CDs\adt2002  folder
    3. Now click the “Run Old Installer” button.
    4. Read and understand all the prompts before clicking OK.
      1. Once the setup starts, stop and read the next step…
  4. In the setup program, navigate through each setup dialog as normal, except when you get to the installation folder, **it’s vitally important to make sure you install to c:\adt2002 (not Program Files (x86)\Autodesk Architectural Desktop 3.3 as prompted by default)**
    1. Next, install as normal
    2. Do not reboot is prompted to do so
  5. Once installed, go back to the Converter tool
    1. Select the 3rd tab named “Old AutoCAD Program Reviver
    2. Pick the newly installed c:\adt2002 folder
    3. Click the “Fix Old Program” button.
  6. Now, you can happily run your Autodesk Architectural Desktop 3.3 on Windows 7, Windows 8 and Windows 10.
Troubleshooting:
If you have crashing problems using the File->Open or File->Save dialogs inside of AutoCAD please read this blog entry on the File->Open or File->Save Crash in AutoCAD
Copyright 2016 (c) Longbow Software